Terms and Conditions

Products that are in stock and ordered before 12pm, Monday to Friday, will be despatched the same working day.

We use the Royal Mail for deliveries and 48 hour delivery is free and included in the price of items. 24 hour postage can be selected at checkout and incurs an additional fee.

We will do our best to deliver your order on time however delivery times are approximate and we accept no liability in respect of late deliveries.

On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible.  You must notify Sensory Hugs of any damage or missing items within 3 days of the delivery. If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items.



We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the goods to us within 30 days of receipt for a refund or exchange of the same or similar. Items must be returned within 14 days of receipt.

To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


What is the cost of returning a product?

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded. For further information, please contact us.

Postal Address:

Please send returns to:

Paula Howlett, 16 Briar Leaze, Compton Bassett, Calne, Wilts SN11 8RQ

Please include the item in original packing, your name and original order number.


Shortages & Non receipt

Shortages and breakages must be reported to Sensory Hugs within 3 days of receiving your order.  Non receipt of an order must be reported to Sensory Hugs within 7 days of notification of despatch.



Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are not refundable.

We reserve the right to refuse any sale at any time.



If for any reason you are not completely satisfied please contact Paula at Sensory Hugs 07789 707589.

We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. We reserve the right, at our sole discretion, to limit the quantity of items purchased and/or to prohibit sales. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your credit card account in the amount of the incorrect price.



Weighted therapy products (weighted blankets, lap pads, weighted belts, weighted jackets) should only be used with the direction and advice of your doctor, consultant or occupational therapist.

Children using weighted products should do so under the supervision of an adult.

Sensory Hugs warrants the Goods to be free of defects, to be made of sound materials and to conform to the quantity and description stated. The purchaser will accept slight imperfections in colour, appearance and measurement.

If any of the Goods are found to be defective within the period of ninety days from the date of delivery, Sensory Hugs undertakes as its option, to replace the same or refund to the Buyer the price of the Goods.

Other than as expressly set out in these Conditions and other than the warranty as to good title and as otherwise required by law, Sensory Hugs hereby excludes all representations and warranties in relation to the Goods whatsoever, whether express or implied. Without prejudice to the generality of the foregoing, Sensory Hugs expressly excludes any warranties as to fitness for purpose and the Buyer agrees that it shall determine the suitability of the Goods for its intended use.

By placing an order with Sensory Hugs you are agreeing to the Terms & Conditions expressed above.