Return & Refund Policy
Returns We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within 30 days of receiving your order for a refund or exchange. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Conditions for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused and in their original packaging.
- A refund will not be provided if the product shows signs of use, damage, or is missing parts.
Return Shipping Costs You are responsible for the return shipping costs unless the item is faulty or sent in error. We recommend using a trackable shipping method to ensure safe return.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Exchanges If you wish to exchange an item for a similar product, please contact us, and we will assist you with the process.
How to Initiate a Return To initiate a return, please contact us at info@sensoryhugs.co.uk with your order number and details of the product you wish to return.
Postal Address for Returns: Paula Howlett, 16 Briar Leaze, Compton Bassett, Calne, Wilts SN11 8RQ
Shortages & Damaged Items Please report any shortages, damages, or issues with your order within 3 days of receiving your items by contacting us at info@sensoryhugs.co.uk
Questions If you have any questions or concerns about your return, feel free to contact us at info@sensoryhugs.co.uk.
